Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
The secret to Chick-fil-A's success is as simple as saying "please" and "thank you."
The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine's annual drive-thru report released on Monday.
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What You Need to Know About Emotional Intelligence
In the workplace, the focus has moved from IQ to EQ over the past number of years. Emotional intelligence has been defined as “the ability to identify and manage your own emotions and the emotions of others.” Many psychologists have outlined that EQ includes having these three skills:
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Stop Making Excuses for Who and Where You Are
What you do matters.
Everything. The big stuff. The little stuff. Even the annoying stuff.
It matters that you waste time. It matters that you blame others for your failures. It matters that you are lazy at times.
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John C. Maxwell: 4 Ways to Reach Your Personal Best
Thinking about that adage the other day, I remembered a talk by swimmer Diana Nyad. Turning 60, Nyad was driving and saw her eyes during a glance in the rearview mirror. The moment prompted introspection on what she calls “the one that got away.”
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Why You Need Positive People in Your Life
One big mistake people make is not realizing that happiness is an individual choice. But every choice is influenced by the people in our lives. If you change your life influencers for the better, you can dramatically increase your chances for happiness and success.
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